Schiphol Ticket Machine

As a part of the schiphol tender I designed a parking ticket machine together with Brian Schuur. The design of the parking machine was set for about 10 years in the future. The main goal of the visual design of the machine is to make it look less bulky than most ticket machines that are used nowadays. As you can see in the picture below we did this by creating a separate faceplate and container.

The picture below shows what the kiosk could look like in its context. The kiosk only has 2 interaction points: the multitouch display area, and the slot just below. The slot takes any type of payment card, and can also print a ticket with the route to the specific car.

After the hardware was designed, we started on the interface for the multitouch screen. The only affordance a touchscreen by itself has is touching it, therefore we designed an interface that borrows principles from the real world. By creating cut-paper like graphics, the action possibilities become visible. The user knows that he can slide the license plate and brand sliders.

Because the interface needed to be communicated on paper we worked out a scenario with multiple images, showing how the user would go through the process of selecting his car.